"The Property Ombudsman provides a free, impartial and independent service, resolving disputes between Consumers and Property Agents since 1990."
The Property Ombudsman
"As an independent body, the TPO ... offers an alternative to lengthy, costly court services by offering advice on how to raise a complaint correctly in order to reach an agreeable resolution for all parties."
"The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. Only businesses who belong to a code sponsor can display the CTSI approved code logo."
"Over 68,000 businesses are regularly audited and monitored by the Code Sponsors to ensure that they comply with the high standards set by their approved code of practice."
"Approved traders must have clear terms and conditions. This means you know what you are buying and any charges and conditions before you buy. It means you are protected."
"You will have access to a clear complaints and ADR procedure, so by using an approved trader, you will have protection above and beyond your normal consumer law rights."