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      British Association of Removers

      Accreditations

      Recent Reviews

      Ratings & Standards

      Track Record

      "You're only as good as your last show"

      Oprah Winfrey

      "You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time".

      John Lydgate (15th century monk)

      "Success isn't always about greatness. It's about consistency"

      Dwayne (The Rock) Johnson

      "It takes 20 years to build a reputation and 5 minutes to ruin it."

      Warren Buffett

      Removals Ratings

      BAR membership isn’t for every removal company and isn’t just a pay-as-you-go scheme. To become a BAR Member a removal company has to prove that they can meet the high standards of our existing Members, otherwise the membership itself becomes devalued and the badge would no longer represent the benchmark for quality that it currently does.

      British Association of Removers

      Members must be clear and open in their dealings with Customers. They must not knowingly misrepresent facts to a Customer concerning any aspect of a removal transaction. Members must behave at all times with honesty and integrity in all their dealings with their Customers and the general public. (e.g. by providing clear information, avoiding making additional charges for “hidden extras”, and acting fairly and responsibly when dealing with reasonable Customer concerns).  

      BAR Code of Practice

      Members shall provide clear information on the removal plan, itinerary or schedule, especially in respect of timings where a part load or groupage service is applicable. The Member shall agree and confirm in writing to the Customer a timetable and description of services to be provided, and if for any reason these are significantly altered by the Member the Member shall give the Customer as much notice as possible of the changes.

      BAR Code of Practice

      Members shall safely handle and adequately protect Customers’ effects for transport and/or storage to minimise the possibility of accidental damage. Packing materials and method used shall be suitable for the purpose required. Environmentally friendly, disposable materials should be used wherever possible, and in appropriate quantities for the protection and safe transport of the goods to be moved.

      BAR Code of Practice

      All staff employed, contracted or hired by the Member shall be presentable, polite and reliable. An induction programme shall be in place for all staff. All staff shall be suitably qualified by means of an initial period of relevant training or adequate professional experience. A continuing training programme shall be in place. The company shall maintain a written record of the training undergone by each employee, including safety related training.

      BAR Code of Practice

      Members shall: Identify when any additional charges may arise, e.g. storage and redelivery charges when initial delivery cannot be made for reasons beyond the control of the remover. Draw the Customer’s attention to any services which the Customer might expect to be offered but which would not normally be provided (e.g. disconnection and/or reconnection of appliances; taking down and re-hanging curtains; clearing cellars and lofts; dismantling or erecting furniture, climbing frames, sheds ...).

      BAR Code of Practice

      Removals Standards

      Members shall ensure that all Customers are made aware of the Code of Practice and the Member’s mandatory adherence to it. This should be by distribution of a BAR Code leaflet or Member’s own company literature. There is a range of disciplinary processes and sanctions built into the Code including expulsion for persistent or serious failure to comply with the Code. The Code’s effectiveness is dependent on the observance of its provisions in the spirit as well as the letter.

      BAR Code of Practice

      BAR Members shall carry out an accurate assessment of the work required and provide fixed price written Quotations without charge. Quotations shall include a clear description of the work to be undertaken through the use of a service specification or equivalent.  If the items to be moved have been identified by way of a list, then the Member must make it clear that the quotation applies only to the removal or storage of those items listed.

      BAR Code of Practice

      All BAR Members must offer to their Customers either Insurance against loss or damage to household goods and personal effects or other protection options.  If insurance cover is not offered or arranged as above then, subject to a declaration of value by the Customer, the Member must accept liability under the terms of the Removal Contract. The Member must itself have in place insurance sufficient to meet such liability as specified in the Minimum Standards of Liability Insurance set by the Association.

      BAR Code of Practice

      Members shall provide the Customer with a copy of the full contract Terms & Conditions and in particular draw the Customers’ attention to those clauses relating to limits of liability.

      BAR Code of Practice

      Members shall provide the Customer with a copy of the full contract Terms & Conditions and in particular draw the Customers’ attention to those clauses relating to the time limit for making claims.

      BAR Code of Practice

      Members shall provide the Customer with a copy of the full contract Terms & Conditions and in particular draw the Customers’ attention to those clauses relating to cancellation / postponement rights and charges.  The Member shall not cancel or significantly alter services previously confirmed in writing unless it is necessary to do so as a result of reasons beyond the Member’s reasonable control, such as war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

      BAR Code of Practice

      Members must have responsive and user friendly procedures for dealing with complaints. Members must ensure that all staff are able to provide the name and contact details of the member of staff to whom complaints should be referred. Acknowledgement of a complaint must be provided within 3 working days with an endeavour to resolve the matter within 8 weeks.  If at the end of 8 weeks the matter has not been resolved the Member should advise the Customer of the availability of the BAR Alternative Dispute Resolution (ADR) service.

      BAR Code of Practice

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