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      Consumer Codes Approval Scheme

      Accreditations

      The Property Ombudsman

       A fair, free and independent service.

      Source: The Property Ombudsman

      How the Property Ombudsman handles complaints

      How do you complain about an unsatisfactory service from your letting agent, landlord or estate agent?  Phil Spencer talks to Katrine Sporle, The Property Ombudsman, to establish what you should do if you have a complaint.

      Source: MoveiQ

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      The British Association of Removers

      The British Association of Removers ensures that its members follow a Code of Practise approved by the Chartered Trading Standards Institute.  See what this means to you as a customer.

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      Avoid Clumsy Traders

      You can't spot a clumsy trader just by meeting them. If you're inviting someone into your home, remember:  If you don't check, you don't know.

      Trust My Garage

      Why choose a Trust My Garage member.

      Source: Trust My Garage

      Every step of the way

      Trust My Garage is a code for UK independent garages, backed by the Retail Motor Industry Federation.  Each Trust My Garage member has all the skills and technical expertise required to give your vehicle a thorough service. Members of Trust My Garage are true professionals, complying with a strictly code of practice. 

      Source: Trust My Garage

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      Trust my Garage Code of Practice

      All the garages in TRUST MY GARAGE are members of the RMI -- one of Britain's oldest motor trade organisations. RMI members are true professionals -- complying with a strict code of practice. You can really trust the work we all do, because it's guaranteed by the RMI!

      Source: RMI

      Trustworthy or Shady Garages

      Tradespeople carrying out work you don’t need can waste your time, waste your money and could leave you worse off than when you started. You can't spot a costly trader just by meeting them. If you're visiting a contractor or professional, remember: If you don't check, you don't know.

      TMG - No-one needs to be a nervous customer

      Film for Trust My Garage, a membership organisation which helps motorists find the right garage and be able to have confidence in the work carried out on their vehicle.

      Source: Trust My Garage

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      GGF - Reasons for membership

      A short film from the Glass and Glazing Federation, with interviews from GGF Members giving their reasons for being part of the Glass and Glazing industry's main Federation. The video also highlights the benefits of being a GGF Member. If you are in the industry and not sure whether to join or not, or you just want to know more about the GGF then this video is worth viewing.

      Source: Glass & Glazing Federation

      GGF - 40 years

      The GGF is the leading trade body in the industry representing hundreds of companies who manufacture, supply and install glass and glazing products.

      Source: Glass & Glazing Federation

      HIES

      The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products.

      Source: Home Insulation & Energy Systems Contractors Scheme

      HIES - Consumer Benefits

      The key benefits for homeowners when using a HIES, HICS or DGCOS installer

      Source: Home Insulation and Energy Systems Contractors Scheme

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      The Institute of Professional Willwriters

      Source: Institute of Professional Willwriters

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      TMO - The Motor Ombudsman

      Find out how The Motor Ombudsman helps consumers and businesses successfully resolve disputes

      Source: The Motor Ombudsman

      TMO - Benefits of Accreditation

      The benefits of accreditation to the Motor Ombudsman

      Source: The Motor Ombudsman

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      Trustworthy or Shady Garages

      Tradespeople carrying out work you don’t need can waste your time, waste your money and could leave you worse off than when you started. You can't spot a costly trader just by meeting them. If you're visiting a contractor or professional, remember: If you don't check, you don't know.

      About the NBRA

      NBRA Director Chris Weeks, gives a brief introduction to the work of NBRA.

      Source: National Body Repair Association

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      RAC Approved Dealer

      Mike Brewer explain the benefits of buying a car from an RAC Approved Dealer that comes with BuySure.

      Source: RAC

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      RAC Approved Garages

      Source: RAC

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      Trustworthy or Shady Garages

      Tradespeople carrying out work you don’t need can waste your time, waste your money and could leave you worse off than when you started. You can't spot a costly trader just by meeting them. If you're visiting a contractor or professional, remember: If you don't check, you don't know.

      How to train a mechanic

      Bosch Car Service has been offering highest quality in parts and service for more than 90 years. But how do we make sure that all our technicians are always up-to-date and able to perform even the most complicated repairs? Visit our training center.

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      Trustworthy or Shady Garages

      Tradespeople carrying out work you don’t need can waste your time, waste your money and could leave you worse off than when you started.  You can't spot a costly trader just by meeting them. If you're visiting a contractor or professional, remember:  If you don't check, you don't know.

      RECC - Small scale renewable systems

      Top tips for consumers purchasing a small-scale renewables system in the UK

      Source: Renewable Energy Consumer Code

      The Chartered Trading Standards Institute

      The Consumer Codes Approval Scheme is overseen by the Chartered Trading Standards Institute. What is it, and how can it help me as a consumer?

      Source: The Chartered Trading Standards Institute

      Recent Reviews

      There are no reviews

      Ratings & Standards

      Track Record

      Buyers: Standards

      Lettings Agencies: Ratings

      Landords: Standards

      Tenants: Standards

      Garage Servicing Ratings

      Garage Servicing Standards

      Used Vehicle Sales Ratings

      Used Vehicle Sales Standards

      Willwriters Ratings

      Willwriters Standards

      Other Ratings

      Estate Agencies: Ratings

      Sellers: Standards

      Home Improvements Ratings

      Home Improvements Standards

      Removals Ratings

      Removals Standards

      Other Standards

      Advice

      The National Trading Standards Estate and Lettings Agency Team

      A brief tour of the work of the NTSELAT team, whose work includes the approval of the Redress schemes.

      Source: NTSELAT

      Trading Standards warn of 'Bait and Switch' scam

      A letting agent in east London has been fined for misleading a tenant who paid for a room that wasn't available. Sterling DeVere received the penalty for the so called 'bait and switch' scam. They say the fine is disproportionate and that they'd simply made a mistake emailing the wrong picture.

      Source: Trading Standards / BBC

      Hands Face Space

      The latest general advice from the UK Government

      Source: UK Govt

      Resolving disputes - Advice for consumers when things go wrong

      Helen Dewdney, writer of the blog The Complaining Cow, explains about alternative dispute resolution and other choices for consumers who are not happy with goods and services.

      Source: Citizens Advice Bureau

      Resolving disputes - Advice for businesses

      How alternative dispute resolution (ADR) can help when things go wrong.

      Source: Chartered Trading Standards Institute

      Your Rights as a Tenant

      If you're renting and are unsure of your rights as a tenant, watch this video from Phil Spencer to understand your rights as a tenant in a rented property.

      Source: Move iQ

      Avoid the headache

      Your guide to a successful move

      Source: The British Association of Removers

      Tips for Moving House without the Stress

      Phil Spencer: Home Hero. From planning to packing, expert mover Phil's tips for moving house without the stress.

      Source: Channel 4 Living

      Breakdown Advice

      Breakdwn advice from Trust my Garage.

      Source: Trust My Garage

      Basil and the wheel change

      How to change a wheel.

      Source: Trust My Garage

      The POWER checklist

      Advice before you go on a long journey - the POWER acronym.

      Source: Trust My Garage

      Green Home Grants

      All you need to know about the Green Home Grants Scheme

      Source: The Home Insulation and Energy Systems Quality Assured Contractors Scheme

      Green Home Grants Overview

      George Clarke, HIES brand ambassador, provides some information for homeowners on the Green Home Grants Scheme.

      Source: The Home Insulation and Energy Systems Quality Assured Contractors Scheme

      COVID-19 Update

      COVID-19 Update for DGCOS, HIES and HICS Members

      Source: The Home Insulation and Energy Systems Quality Assured Contractors Scheme

      Coronavirus and Willwriters

      A new way of working for professional willwriters

      Source: Institute of Professional Willwriters

      Winter Tyres

      A quick reference guide to help get to grips with winter tyres.

      Source: The Motor Ombudsman

      Buying a used car

      Don't be caught out when buying a used car, make sure you know what your legal rights are.

      Source: Office of Fair Trading 2012 (May be out of date)

      Guide to Buying a Used Car

      Around two million used cars are sold every year in the UK, and car complaints remain amongst the highest kind lodged with consumer protection bodies. This guide was developed in partnership with the Department for Business, Energy and Industrial Strategy.

      Source: The Chartered Trading Standards Institute

      Used car purchases

      Buying a used car can be daunting! This video from the Chartered Trading Standards Institute gives a brief outline of of what obligations a trader has when selling a vehicle

      Source: UK European Consumer Centre

      Looking after your car in lockdown

      How to look after your car from home

      Source: RAC

      Using a mobile phone while driving

      What is and isn't legal?

      Source: RAC

      Smart Motorways

      What are smart motorways and how do you use them?

      Source: RAC

      How to jumpstart a car

      How to jumpstart a car. Expert guidance from the RAC

      Source: RAC

      How to change a tyre

      One of our most experienced patrols show you how to simply and safely change a tyre if you're stuck with a puncture.

      Source: RAC

      Maintaining your vehicle

      This video demonstrates vehicle maintenance recommendations from a Bosch Car Service garage presented by Fifth Gear host Tiff Needell.

      Source: Bosch

      Rishi Explains: Green Home Grants

      As part of the Government's Plan for Jobs we announce a new Green Home Grants Scheme covering two-thirds of the cost of eligible green improvements, up to a maximum government contribution of £5,000. Chancellor Rishi Sunak explains how it works and where to get one.

      Source: Rishi Sunak MP

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