Ratings & Standards

Track Record

Removals Ratings

Removals Standards

For over 100 years the British Association of Removers (BAR) has been the recognised voice of the professional moving and storage industry in the United Kingdom. BAR Members range in size from small family businesses to multinational companies, but involvement in the industry alone does not qualify a company for membership. 

BAR inspects and investigates all potential Members and matches them against criteria for membership that cover premises, vehicles, staff, operational procedures and insurance arrangements.

The BAR Code says:

Members must be clear and open in their dealings with Customers. They must not knowingly misrepresent facts to a Customer concerning any aspect of a removal transaction. Members must behave at all times with honesty and integrity in all their dealings with their Customers and the general public. (e.g. by providing clear information, avoiding making additional charges for “hidden extras”, and acting fairly and responsibly when dealing with reasonable Customer concerns)

The BAR Code says:

Members shall provide clear information on the removal plan, itinerary or schedule, especially in respect of timings where a part load or groupage service is applicable. The Member shall agree and confirm in writing to the Customer a timetable and description of services to be provided, and if for any reason these are significantly altered by the Member the Member shall give the Customer as much notice as possible of the changes.

The BAR Code says:

Members shall safely handle and adequately protect Customers’ effects for transport and/or storage to minimise the possibility of accidental damage. Packing materials and method used shall be suitable for the purpose required. Environmentally friendly, disposable materials should be used wherever possible, and in appropriate quantities for the protection and safe transport of the goods to be moved.

The BAR Code says:

All staff employed, contracted or hired by the Member shall be presentable, polite and reliable. An induction programme shall be in place for all staff. All staff shall be suitably qualified by means of an initial period of relevant training or adequate professional experience. A continuing training programme shall be in place. The company shall maintain a written record of the training undergone by each employee, including safety related training.

The BAR Code says:

Members shall: Identify when any additional charges may arise, e.g. storage and redelivery charges when initial delivery cannot be made for reasons beyond the control of the remover. Draw the Customer’s attention to any services which the Customer might expect to be offered but which would not normally be provided (e.g. disconnection and/or reconnection of appliances; taking down and re-hanging curtains; clearing cellars and lofts; dismantling or erecting furniture, climbing frames, sheds ...).

The BAR Code says:

Members shall ensure that all Customers are made aware of the Code of Practice and the Member’s mandatory adherence to it. This should be by distribution of a BAR Code leaflet or Member’s own company literature. There is a range of disciplinary processes and sanctions built into the Code including expulsion for persistent or serious failure to comply with the Code. The Code’s effectiveness is dependent on the observance of its provisions in the spirit as well as the letter.

The BAR Code says:

BAR Members shall carry out an accurate assessment of the work required and provide fixed price written Quotations without charge. Quotations shall include a clear description of the work to be undertaken through the use of a service specification or equivalent.  If the items to be moved have been identified by way of a list, then the Member must make it clear that the quotation applies only to the removal or storage of those items listed.

The BAR Code says:

All BAR Members must offer to their Customers either Insurance against loss or damage to household goods and personal effects or other protection options.  If insurance cover is not offered or arranged as above then, subject to a declaration of value by the Customer, the Member must accept liability under the terms of the Removal Contract. The Member must itself have in place insurance sufficient to meet such liability as specified in the Minimum Standards of Liability Insurance set by the Association.

The BAR Code says:

Members shall provide the Customer with a copy of the full contract Terms & Conditions and in particular draw the Customers’ attention to those clauses relating to limits of liability.

The BAR Code says:

Members shall provide the Customer with a copy of the full contract Terms & Conditions and in particular draw the Customers’ attention to those clauses relating to the time limit for making claims.

The BAR Code says:

Members shall provide the Customer with a copy of the full contract Terms & Conditions and in particular draw the Customers’ attention to those clauses relating to cancellation / postponement rights and charges.  The Member shall not cancel or significantly alter services previously confirmed in writing unless it is necessary to do so as a result of reasons beyond the Member’s reasonable control, such as war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

The BAR Code says:

Members must have responsive and user friendly procedures for dealing with complaints. Members must ensure that all staff are able to provide the name and contact details of the member of staff to whom complaints should be referred. Acknowledgement of a complaint must be provided within 3 working days with an endeavour to resolve the matter within 8 weeks.  If at the end of 8 weeks the matter has not been resolved the Member should advise the Customer of the availability of the BAR Alternative Dispute Resolution (ADR) service.

Independent reviews for British Association of Removers at referenceline.com