Sean Hooker, Head of Redress and Managing Director Tim Frome talk about the Property Redress Scheme.
Source: The Property Redress Scheme
PRS - Property Redress : An Introduction
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Source: The Property Redress Scheme
PRS - Property Redress : Complaints Procedure
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Source: The Property Redress Scheme
Recent Reviews
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Ratings & Standards
Track Record
Estate Agencies: Ratings
Sellers: Standards
Buyers: Standards
Lettings Agencies: Ratings
Tenants: Standards
Landords: Standards
Advice
The National Trading Standards Estate and Lettings Agency Team
A brief tour of the work of the NTSELAT team, whose work includes the approval of the Redress schemes.
Source: NTSELAT
Trading Standards warn of 'Bait and Switch' scam
A letting agent in east London has been fined for misleading a tenant who paid for a room that wasn't available. Sterling DeVere received the penalty for the so called 'bait and switch' scam. They say the fine is disproportionate and that they'd simply made a mistake emailing the wrong picture.
Source: Trading Standards / BBC
Hands Face Space
The latest general advice from the UK Government
Source: UK Govt
Resolving disputes - Advice for consumers when things go wrong
Helen Dewdney, writer of the blog The Complaining Cow, explains about alternative dispute resolution and other choices for consumers who are not happy with goods and services.
Source: Citizens Advice Bureau
Resolving disputes - Advice for businesses
How alternative dispute resolution (ADR) can help when things go wrong.
