Check them out before you choose
- Property Ombudsman
- Glass and Glazing Federation
- British Association of Removers
- Consumer Codes Approval Scheme
- Motor Ombudsman
- National Body Repair Association
- Home Insulation and Energy Systems
- Institute of Professional Willwriters
- British Healthcare Trades Association
- Trust My Garage
- Renewable Energy Consumer Code
- RAC Approved Dealers
- RAC Approved Garages
- National Trading Standards Estate Agency Team
- Dumfries and Galloway Trusted Trader Scheme
- Perth and Kinross Better Business Partnership
- Dundee Trusted Trader Scheme
- South Ayrshire Trusted Trader Scheme
- Norfolk Trusted Trader Scheme
- East Ayrshire Trusted Trader Scheme
- West Dunbartonshire Trusted Trader Scheme
- Arboricultural Association
- British Compressed Air Society
- Bosch Car Service
- Institute of Scottish Professional Willwriters
- Carpet Foundation
- Association of Professional Landscapers
- British Board of Agrement
- Building Engineering Services Association
- Confederation of Aerial Industries
- Consumer Protection Association
- Diversity Management Services
- Dulux Design Service
- Dulux Select Decorators
- Electrical Contractors' Association
- Fair Trades Association
- Federation of Master Builders
- National Association of Professional Inspectors and Testers
- National Carpet Cleaners Association
- National Federation of Roofing Contractors
- National Inspection Council for Electrical Installation Contracting
- Property Care Association
- Property Redress Scheme
We think differently about Reviews
WORD OF MOUTH IS FREE
When businesses have to pay for reviews, some firms never sign up and consumers don't get the full picture.
We work with Trading Standards and consumer organisations to establish a checklist for each industry. Read our codes
ADVICE ON BEST PRACTICE
Most of us are not experts. We deserve advice on our rights and what to expect.
Consumers expect complaints to be heard, but businesses deserve support if complaints are unfair.
SIGN UP FOR FREE
Simply add our link to your home page, so every customer can leave a review.
We work with TSI-approved Ombudsman or ADR providers.
You will be in good company
Local Authority Trading Standards Services
Many local authorities have set up lists of businesses that have passed a stringent vetting process, carried out by Trading Standards, so you can be sure that these are reputable. This means that they have no adverse history of consumer complaints and that they have agreed to follow the spirit, as well as the letter, of the law. Things will still go wrong sometimes, but Trading Standards will be there to help you if you are unhappy, and they will remove any business from the list if they don't behave reputably. Referenceline has been proud to support a number of these schemes for over 10 years, starting with Dundee in 2005. Click on the logos and links below.
TrustMark is the Government backed quality scheme that signposts people to reputable local firms and expert tradespeople working to Government-endorsed standards in the RMI (repair, maintenance and improvement) sector. TrustMark has approved the following Scheme Operators who ensure that their TrustMark Registered Firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that tradespeople’s technical competence is checked as well as business practices and customer satisfaction. All of these Scheme Operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.
National Trading Standards Estate Agency and Lettings Team
NTSELAT protects consumers and businesses by enforcing the Estate Agents Act (1979) and is responsible for issuing individual banning or warning orders under the Estate Agents Act; maintaining a public register of such banning or warning orders; approving and monitoring consumer redress schemes; providing specific advice and guidance to businesses and consumers about their rights and obligations under the Act.
Consumer Code Approval Scheme (CCAS)
CCAS is facilitated self-regulation, operated by the Chartered Trading Standards Insitute. CCAS aims to bolster consumer protection and improve customer service standards by the approval and promotion of codes of practice; setting out the principles of effective customer service; requiring traders to have robust alternative dispute resolution.